Ozark Fisheries offers a variety of ways for our customers to receive a shipment. We ship via air freight several days during the week, trying our best to fit your needs. All air freight and freight forwarding charges are to be paid directly by the customer, unless prearranged with our office.

We also offer door-to-door service with UPS Ground, UPS Next Day, and FedEx Express for US shipments and FedEx International Priority for Canadian shipments. You can receive shipments Tuesday through Friday with these services and we kindly request that your order be placed by 10 AM CST in order to receive your shipment the next day. Saturday arrival is available with FedEx Express for most areas at an additional charge.

Our sales staff will help you decide the most affordable shipping option to fit your needs.

GUARANTEE

Live delivery of our fish in good sellable condition is guaranteed. If any shipment is not satisfactory to you, we will gladly adjust your account to your complete satisfaction. For all fish less than 4” we add a 3% over count of fish to each carton shipped to offset normal loss-es that occur in transit. However, if a loss in excess of the 3% over count occurs, we will credit your invoice for that shipment, provided that you report the loss to us within 24 hours of receipt of our shipment. Credit for losses will be subject to the shipment of fish being picked up at the airport within a reasonable length of time after their arrival. Credits will be applied to the invoice corresponding to the shipment wherein the loss occurred. No cash refunds are made.

Ozark Fisheries does not assume any liability or provide credit for sums greater than the invoiced amount of the fish only. We do not credit the customer’s account or accept any liability for the packaging, transportation and/or the customer's freight expenses. In the event of a shipment made at packing rates other than our normal rates, as re-quested by the customer, Ozark Fisheries shall assume no liability should any loss occur.

Ozark Fisheries does it’s best to deliver a healthy product. As with all livestock, goldfish and koi are susceptible to outbreaks of disease. For this reason we suggest you quarantine new arrivals and recommend your customers do the same. Ozark Fisheries cannot accept responsibility for conditions created by mixing new fish and old fish.

IT IS THE BUYERS RESPONSIBILITY TO FOLLOW ALL LOCAL, STATE AND FEDERAL LAWS WHEN MAKING PURCHASES.